Privacy Policy
Last updated: August 2025
This Privacy Policy for Electrifying Games LLC (“we,” “us,” “our,”), describes how and why we might access, collect, store, use, and/or share (“process”) your personal information when you use our services (“Services”).
Questions or concerns? Reading this Privacy Policy will help you understand your privacy rights and choices. We are responsible for making decisions about how your personal information is processed. If you do not agree with our policies and practices, please do not use our Services.
SUMMARY OF KEY POINTS
This summary provides key points from our Privacy Policy, but you can find more details about any of these topics by clicking the link following each key point or by using our table of contents below to find the section you are looking for.
What personal information do we process? When you visit, use, or navigate our Services, we may process personal information depending on how you interact with us and the Services, the choices you make, and the products and features you use. Learn more about personal information you disclose to us.
Do we process any sensitive personal information? Some of the information may be considered “special” or “sensitive” in certain jurisdictions, for example your racial or ethnic origins, sexual orientation, and religious beliefs. We do not process sensitive information.
Do we collect any information from third parties? We may collect information from public databases, marketing partners, social media platforms, and other outside sources. Learn more about information collected from other sources.
How do we process your information? We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent. We process your information only when we have a valid legal reason to do so. Learn more about how we process your information.
In what situations and with which parties do we share personal information? We may share information in specific situations and with specific third parties. Learn more about when and with whom we share your personal information.
What are your rights? Depending on where you are located geographically, the applicable privacy law may mean you have certain rights regarding your personal information. Learn more about your privacy rights.
How do you exercise your rights? The easiest way to exercise your rights is by contacting us. We will consider an act upon any request in accordance with the applicable data protection laws.
1. WHAT INFORMATION DO WE COLLECT?
Personal information you disclose to us
In Short: We collect personal information that you provide to us.
We collect personal information that you voluntarily provide to us when you register on the Services, express an interest in obtaining information about us or our products and Services, when you participate in activities on the Services, or otherwise when you contact us.
Sensitive information: We do not process sensitive information.
All personal information that you provide to us must be true, complete, and accurate.
Information automatically collected
In Short: Some information — such as your Internet Protocol (IP) address and/or browser and device characteristics — is collected automatically when you visit our Services.
We automatically collect certain information when you visit, use, or navigate the Services. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our Services, and other technical information. Other types of information we collect include but are not limited to, booking information (such as names, emails, phone numbers, etc), payment information (processed by our third-party booking software), communication records (chat logs, email history, etc), and gameplay data (completion times, hints, usernames, team names), feedback (comments, survey responses, and testimonials). This information is primarily needed to maintain the security and operation of our Services, and for our internal analytics and reporting purposes.
Like many businesses, we also collect information through cookies and similar technologies.
Our website and our other platforms may contain links to other websites or mobile applications that are not operated by us, such as Facebook, Instagram, Twitter, and YouTube. If you click a third-party link, you will be directed to that third-party’s website or mobile application. We strongly advise you to review the privacy policy of every website you visit. We have no control over and assume no responsibility for the content, privacy policies or practices of any third-party website, mobile applications or services.
2. HOW DO WE PROCESS YOUR INFORMATION?
In Short: We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent.
We process your personal information for a variety of reasons, depending on how you interact with our services, and based on the following legal grounds:
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Contractual Necessity: To provide our virtual gaming services and fulfill booking agreements
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Legitimate Interests: To improve our services, conduct analytics, and communicate with customers
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Consent: For marketing communications and non-essential cookies
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Legal Compliance: To meet tax, accounting, and any other legal requirements
We use the information collected from and about you to realize your requests and help us personalize and improve our Services and your experience with our Services.
3. WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?
In Short: We may share information in specific situations described in this section and/or with the following third parties. We do not share or sell consumer personal information (including phone numbers) to third parties or affiliates for marketing or lead generation purposes.
We may need to share your personal information in the following situations:
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Business Transfers. We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
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Affiliates. We may share your information with our affiliates for operational purposes only and not marketing purposes, in which case we will require those affiliates to honor this Privacy Policy. Affiliates include our parent company and any subsidiaries, joint venture partners, or other companies that we control or that are under common control with us.
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Service Providers. We may share your information with third-party service providers (including but not limited to Wix web hosting, booking software such as Off The Couch, payment processors such as Stripe, Square, and Paypal, video conferencing tools such as Zoom, analytics tools such as Google Analytics, email services, etc.) solely to provide services to you and operate our business. These providers are contractually obligated to protect your information and use it only for the specific services they provide to us.
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Legal Requirements. We may share your information when required by law or to protect our rights and safety.
We do not sell, rent, loan, or share any personal information (including phone numbers) with third parties or affiliates for marketing, advertising, or lead generation purposes. No mobile information will be shared with third parties/affiliates for marketing/promotional purposes.
4. DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?
In Short: We may use cookies and similar tracking technologies to collect and store your information.
We may use cookies and similar tracking technologies (like web beacons and pixels) to gather information when you interact with our Services. Some online tracking technologies help us maintain the security of our Services, prevent crashes, fix bugs, save your preferences, and assist with basic site functions.
We also permit third parties and service providers to use online tracking technologies on our Services for analytics and advertising, including to help manage and display advertisements, to tailor advertisements to your interests, or to send abandoned shopping cart reminders (depending on your communication preferences). The third parties in service providers use their technology to provide advertising about products and services tailored to your interests which may appear either on our Services or on other websites.
What Cookies Do We Use?
Essential Cookies:
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Session cookies to keep you logged in during your visit
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Security cookies to protect against fraudulent activity
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Booking system cookies to maintain your reservation details
Analytics Cookies:
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Google Analytics (if applicable) to understand how visitors use our website
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Website performance monitoring to improve user experience
Marketing Cookies:
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Advertising cookies to show you relevant promotions
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Social media pixels to track engagement with our content
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Email marketing tracking cookies
Third-Party Cookies: Our website is built on Wix, which may set cookies for:
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Website functionality and performance
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Security and fraud prevention
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Site analytics and optimization
Managing Your Cookie Preferences: Most web browsers allow you to control cookies through their settings preferences. However, if you limit the ability of websites to set cookies, you may worsen your overall user experience, since it will no longer be personalized to you. Additionally, some features of our Services may not function properly if cookies are disabled.
Cookie Consent: By continuing to use our website, you consent to our use of cookies as described in this policy. You can withdraw your consent at any time by clearing your browser cookies and adjusting your browser settings to refuse cookies.
5. HOW DO WE HANDLE YOUR SOCIAL MEDIA INFORMATION?
In Short: If you choose to interact with any of our Services or accounts using a social media account, we may have access to certain information about you.
Our Services may offer you the ability to register and log in using your third-party social media account details (like your Facebook or X logins), or interact with us on a social media platform. Where you choose to do this, we will receive certain profile information about you that you make publicly available from your social media provider. The profile information we receive may vary depending on the social media provider concerned, but will often include your name, email address, friends list, and profile picture, as well as other information you choose to make public on such a social media platform. We will only collect and store such personal information that we are permitted to collect by these social media platforms.
We will use the information we receive only for the purposes that are described in this Privacy Policy or that are otherwise made clear to you on the relevant Services. Please note that we do not control, and are not responsible for, other uses of your personal information by your third-party social media provider. We recommend that you review their privacy policy to understand how they collect, use, and share your personal information, and how you can set your privacy preferences on their sites and apps.
6. MARKETING AND PROMOTIONAL COMMUNICATIONS
Email Marketing: We may use your email address to send you marketing communications about our services, special offers, new game releases, and company updates. You can opt out of receiving marketing emails at any time by:
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Clicking the "unsubscribe" link in any marketing email
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Contacting us at Imagine@ElectrifyingGames.com
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Updating your preferences in your account settings (if applicable)
Promotional Campaigns: When you participate in contests, sweepstakes, or other promotional activities, we may:
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Use your information to administer the promotion and contact winners
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Request permission to use your testimonials or social media posts in our marketing materials
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Add you to our marketing email list (with your consent)
Social Media Marketing: If you interact with our social media accounts or use our hashtags, we may:
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Repost or share your content with attribution
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Use publicly available information from your social media profiles for marketing purposes
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Contact you about potential promotional opportunities
You can opt out of marketing communications at any time without affecting your ability to use our Services.
7. ONLINE PAYMENTS/CREDIT CARD INFORMATION SECURITY
In Short: We are very concerned with the security of your credit card and payment data. For that reason, we do not capture, process or store any credit card related information on our systems.
In cases where we provide paid products and/or services, we work with third-party services for payment processing (e.g., payment processors). Their core business is the capturing, processing and storing of your highly sensitive payment information. Information may be provided directly to our third-party payment processors, whose use of your personal information is governed by their respective Privacy Policy.
8. IS YOUR INFORMATION TRANSFERRED INTERNATIONALLY?
In Short: We may transfer, store, and process your information in countries other than your own.
Our servers are primarily based in the United States of America (US). If you are accessing our Services from outside, please be aware that your information may be transferred to, stored by, and processed by us in our facilities and in the facilities of the third parties with whom we may share your personal information (see “WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?” above), in the United States and other countries.
If you are resident in the European economic area (EEA), United Kingdom (UK), or Switzerland, then these countries may not necessarily have data protection laws or other similar laws as comprehensive as those in your country. However, we will take all necessary measures to protect your personal information in accordance with this Privacy Policy and applicable law.
9. HOW LONG DO WE KEEP YOUR INFORMATION?
In Short: We keep your information for as long as necessary to fulfill the purposes outlined in this Privacy Policy unless otherwise required by law.
We will only keep your personal information for as long as it is necessary for the purposes set out in this Privacy Policy, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements). We retain personal information only as long as necessary for the purposes outlined in this Privacy Policy, taking into account legal requirements and business needs. We regularly review our data retention practices and delete information when no longer required.
When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize such information, or, if this is not possible (for example, because your personal information has been stored in back up archives), then we will securely store your personal information so it is isolated from any further processing and await deletion when possible.
10. DO WE COLLECT INFORMATION FROM MINORS?
In Short: We do not knowingly collect data from or market to children under 18 years of age.
We do not knowingly collect, solicit data from, or market to children under 18 years of age, nor do we knowingly sell such personal information. By using the Services, you represent that you are at least 18 or that you are the parent or guardian of such a minor and consent to such minor dependent’s use of the Services. If we learn that personal information from users less than 18 years of age has been collected, we will deactivate the account and take reasonable measures to promptly delete such data from our records. If you become aware of any data we may have collected from children under age 18, please submit a form through this website or contact us at Imagine@ElectrifyingGames.com
11. WHAT ARE YOUR PRIVACY RIGHTS?
In Short: You may review, change, or terminate your account at any time, depending on your country, province, or state of residence. In some regions (like the EEA, UK, and Switzerland), you have rights under applicable data protection laws that may include the right to request access to and obtain a copy of your personal information, rectify inaccuracies, restrict or object to processing, request deletion, and withdraw consent. We comply with both the CCPA and the GDPR.
If you are located in the EEA, UK, or Switzerland, you have the following rights:
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Right of Access: You have the right to request copies of your personal information
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Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete
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Right to Erasure: You have the right to request that we erase your personal information, under certain conditions
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Right to Restrict Processing: You have the right to request that we restrict the processing of your personal information, under certain conditions
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Right to Object to Processing: You have the right to object to our processing of your personal information, under certain conditions
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Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions
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Right to Withdraw Consent: Where we rely on your consent to process your personal information, you have the right to withdraw that consent at any time
California residents have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information is collected, the right to delete personal information, and the right to opt-out of the sale of personal information. We do not sell personal information.
We comply with and follow GDPR regulations. The GDPR defines the privacy rights and how companies have to treat and protect the personal data and privacy of European Union residents.
How to Exercise Your Rights: To exercise any of these rights, please contact us at Imagine@ElectrifyingGames.com or submit a request through our website contact form. We will respond to your request within 30 days. Please note, we may need to request specific information from you to help us confirm your identity and ensure your right to access your personal information (or to exercise any of your other rights). This is a security measure to ensure that personal information is not disclosed to any person who has no right to receive it.
However, please notice that this will not affect the lawfulness of the processing before its withdrawal nor, when applicable law allows, will it affect the processing of your personal information conducted in reliance on lawful processing grounds other than consent.
Account Information
If you would at any time like to review or change the information in your account or terminate your account, you can:
Upon your request to terminate your account, we will deactivate or delete your account and information from our active databases. However, we may retain some information in our files to prevent fraud, troubleshoot problems, assist with any investigations, enforce our legal terms and/or comply with applicable legal requirements.
12. CONTROLS FOR DO-NOT-TRACK FEATURES
Most web browsers and some mobile operating systems and mobile applications include a Do-Not-Track (“DNT”) feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. At this stage, no uniform technology standard for recognizing and implementing DNT signals has been finalized. As such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online. If a standard for online tracking is adopted that we must follow in the future, we will inform you about that practice in a revised version of this Privacy Policy.
13. DO WE MAKE UPDATES TO THIS POLICY?
In Short: Yes, we will update this policy as necessary to stay compliant with relevant laws.
We may update this Privacy Policy from time to time. The updated version will be indicated by an updated “Revised” date at the top of this Privacy Policy. If we make material changes to this Privacy Policy, we will notify you by prominently posting a notice of such changes at the top of this Policy. We encourage you to review this Privacy Policy frequently to be informed of how we are protecting your information.
14. HOW CAN YOU CONTACT US ABOUT THIS POLICY?
If you have questions or comments about this policy, you may contact us by email at Imagine@ElectrifyingGames.com
Or by mail at:
74 E Glenwood Ave #316
Smyrna, DE 19977
15. HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?
Based on the applicable laws of your country, you may have the right to request access to the personal information we collect from you, details about how we have processed it, correct inaccuracies, or delete your personal information. You may also have the right to withdraw your consent to our processing of your personal information. These rights may be limited in some circumstances by applicable law. To request to review, update, or delete your personal information, please fill out a contact form or email us at imagine@electrifyinggames.com.